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Case Studies

Personal Lines Case Study

The Client

A high net worth family residing in California. They own several properties within the state, multiple vehicles, and a personal umbrella policy.

The Challenge

The client felt that their current agent, a relationship they’d had for more than 30 years, was difficult to reach by phone. Furthermore, even though they’d been a known client for so long, no effort had been made to re-evaluate their coverage over time as their wealth grew. Their agent had mentioned they were with the one carrier in CA that could accommodate their needs, but all of their coverage was placed on separate policies, making administration and paperwork time consuming for the family.

The Solution and Result

The first thing we did was to jointly evaluate their plans, assessing their needs against their current coverage. What immediately became clear is that they needed help streamlining the day to day task of administration of their plans. More importantly, they had significant gaps in coverage that needed to be addressed. We uncovered that the properties in Connecticut and New Jersey were not listed under their personal liability policy, resulting in the family having gaps in their insurance program should the unthinkable happen.

By delivering solutions they hadn’t even considered, we were able to protect the things they’ve worked so hard for. Since they are frequent international travelers, we made sure to add worldwide coverage resulting in improved coverage for the family. We also added inland marine and coverage for the fine jewelry in the household. Through our partnership with a national insurance company, we were able to write all of their policies with one insurance carrier, creating cost-efficiencies and streamlining the paperwork they had to deal with.

As a result, they obtained better coverage, better protection, more discounts and ultimately, a better price. When it comes to personal insurance protection, do-it-yourself isn’t always the right thing to do.